Terms & conditions 2018-10-22T15:07:41+00:00

Terms & conditions

Pop-Up Restaurant Tour

Address: Kiln House, Thieves Bridge Road, Watlington, King’s Lynn, Norfolk, Pe30

Dates: Friday 7th & Saturday 8th and Friday 14th & 15th December

Sitting time: 19.30 food service (bus open from 19.00 – 23.00)

Menu: Please click here to see our menu (pinned to the top of our FB page). Pre-order only, T’s & C’s below

To book call: 07470 331298 (Our landline is currently not in use)

BOOKING IS ESSENTIAL AND LIMITED. A non-refundable £10.00 deposit per person is required upon booking (this will come off your final bill). Once contacted we will require a mobile number to send a text with our bank details for deposit payment. This is required within 24hours. Once received we will send you a conformation text of your booking. We will then require your menu choices at least 72 hours before dining which can be sent via text or phonecall. If we do not recieve your menu choices in this time frame you will lose your deposit and we will not be able to provide your dining experience. Please note our phone is not manned at all times so please leave a message if we are unable to answer and we will reply as soon as possible. As we are unable to take card payments on the night so the bus is CASH ONLY.

IMPORTANT INFORMATION BELOW. PLEASE READ

Please note all of our dishes are prepared in a common kitchen with the risk of gluten exposure. We therefore do not recommend dining onboard for ANYONE with celiac disease or with gluten sensitivities. Should you wish to dine onboard and have any dietary requirments we do REQUIRE information regarding this issue at least 72 hours before your dining experience. We are an adult (18+) only venue in the evening. Due to respect for our neighbours the bus closes strictly at 11pm. Due to our small kitchen, we must be made aware of any allergies or intolerances at least 72 hours before dining.

We are a cash only venue!!

F A Q’s

Why do we have to pay a £10 per person deposit?
Our bus only holds 20 guests for dining and sadly we have had many no shows in the past. If a table of 4 doesn’t turn up for their booking this leaves 20% of our restaurant empty which could have been used by other guests who requested this booking. Your deposit will come off your final bill.

What if we pay our deposit and cannot make our booking?
Deposits are completely non-refundable in all cases. This will be made clear throughout the booking process.

What if we book a table for four and one person can’t make it?
Their £10 deposit will be lost. This will not come of the final party bill. This is the same in all cases for no shows.

Why do we have to pre-order our meals?
We are not like other venues with large fridges and freezers to store food and who operate daily. We order all ingredients in specifically for the dishes ordered that particular weekend and prepare them to order so that the food we serve is as fresh as possible. This also stops any food waste which we feel is ethically the correct thing to do.

What if I change my mind regarding my meal order?
No problem as long as you give us 72 hours notice prior to dining. After this we sadly will not be able to change orders.

Can we come for a drink before our booking?
Of course, the bus opens from 19.00 – 23.00 for drinks for diners only.

What if I’m late for the 19.30 dining time?
We do ask that you arrive before your dining time if possible. We may not be able to provide your dining experience if you are more than 15mins late.

What times can I book to dine?
We currently only offer a 19.30 sitting.

Can we pay by card on the night?
Sadly we have no internet for our card reader at the venue so we are cash only.

Can children attend the bus?
Due to the nature of the bus we are a strictly over 18’s venue.

Can we have a two course evening meal?
Sadly not. We only offer a three course dining experience.

I have intolerances and allergies, can I come to the bus?
All our dishes are made in a common kitchen so we cannot guarantee they will completely free of certain contaminants such as gluten and nuts if these ingredients are used in the preparation of other dishes. We will endeavour to modify the dish to suit if required. If we are unable to modify the dish to your needs we will call you to let you know and you will receive a deposit refund. We must know of allergies/intolerances at least 72 hours before your dining experience, we will not be able to offer your dining experience on the night if we have not been told.

Is the bus suitable for vegans?
Sadly this menu is not.

I’m disabled, can I dine onboard?
If you are able to climb the staircase to our dining deck then you certainly can.

If we are unable to provide our dining evenings due to low numbers we will refund your deposit in full and give you at least 72 hours notice.

Subject to change without notice

All menus, opening times, opening dates and our terms are subject to change without notice.